{"id":18600,"date":"2021-03-02T10:37:45","date_gmt":"2021-03-02T15:37:45","guid":{"rendered":"https:\/\/www.betonsurface.ca\/?page_id=18600"},"modified":"2024-10-15T10:52:55","modified_gmt":"2024-10-15T14:52:55","slug":"f-a-q","status":"publish","type":"page","link":"https:\/\/www.betonsurface.ca\/en\/f-a-q\/","title":{"rendered":"FAQ"},"content":{"rendered":"
[vc_row fullwidth=”true” fullwidth_content=”false” visibility=”hidden-sm” css=”.vc_custom_1553283491235{padding-top: 20% !important;background-image: url(https:\/\/www.betonsurface.ca\/wp-content\/uploads\/2018\/11\/b-protek_banners_-9.jpg?id=641) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column][vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row fullwidth=”true” fullwidth_content=”false” visibility=”visible-sm” css=”.vc_custom_1553283510761{padding-top: 40% !important;background-image: url(https:\/\/www.betonsurface.ca\/wp-content\/uploads\/2018\/11\/b-protek_banners_-9.jpg?id=641) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column][vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row fullwidth=”true” fullwidth_content=”false” css=”.vc_custom_1553283688329{margin-top: -15% !important;padding-top: 5% !important;padding-left: 12% !important;}” id=”mobile-left-city”][vc_column][vc_row_inner][vc_column_inner][vc_column_text css=”.vc_custom_1729003973051{margin-bottom: 0px !important;}”]\n

Frequently Asked Questions<\/span><\/span><\/h1>\n[\/vc_column_text][mk_padding_divider size=”22″ visibility=”visible-sm”][mk_button dimension=”flat” corner_style=”rounded” size=”medium” url=”\/en\/contact\/” bg_color=”#2c2c2b” btn_hover_bg=”#000000″ btn_hover_txt_color=”#ffffff”]CONTACT US[\/mk_button][mk_button dimension=”flat” corner_style=”rounded” size=”medium” url=”\/en\/contact\/instant-quote\/” bg_color=”#65b32e” btn_hover_bg=”#000000″ btn_hover_txt_color=”#ffffff”]GET YOUR INSTANT QUOTE[\/mk_button][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row fullwidth=”true” fullwidth_content=”false” css=”.vc_custom_1614020506423{padding-top: 5% !important;padding-bottom: 5% !important;padding-left: 5% !important;}”][vc_column width=”1\/2″][vc_column_text css=”.vc_custom_1614694075807{margin-bottom: 0px !important;}”]\n

Epoxy<\/h2>\n

Quote and Price<\/h3>\n[\/vc_column_text][vc_accordions style=”simple-style” open_toggle=”-1″][vc_accordion_tab title=”What is the price of an epoxy coating? How do I get a price?”][vc_column_text css=”.vc_custom_1614695502279{margin-bottom: 0px !important;}”]The price may vary depending on the type of finish chosen, the dimensions of the surface to be covered and the condition of the concrete. For an approximate quote, you can contact us by clicking here<\/a>, call 1-855-652-3866<\/a> or request an instant quote via our web tool<\/a>.<\/p>\n

*For a complete quote, we can send a consultant to your home for a free, no-obligation visit. Simply contact us to make an appointment!<\/em>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”What is included in the approximate price?”][vc_column_text css=”.vc_custom_1614694211230{margin-bottom: 0px !important;}”]Approximate price includes surface preparation with a diamond blade grinder, coating application and labor.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”What is included in the full quote?”][vc_column_text css=”.vc_custom_1614694244463{margin-bottom: 0px !important;}”]The price given by the home consultant includes a turnkey service. You will therefore know, in advance, exactly the cost for the realization of your project. No surprises on the horizon! The price includes surface preparation with a diamond blade grinder, repairs, coating application, labor, taxes and warranty.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”What are your callback deadlines for a quote?”][vc_column_text css=”.vc_custom_1614694362332{margin-bottom: 0px !important;}”]We will contact you within 48 hours (business days) following your request for a quote.[\/vc_column_text][\/vc_accordion_tab][\/vc_accordions][vc_column_text css=”.vc_custom_1614694383800{margin-bottom: 0px !important;padding-top: 3% !important;}”]\n

Choice of Coating<\/h3>\n[\/vc_column_text][vc_accordions style=”simple-style” open_toggle=”-1″][vc_accordion_tab title=”Why choose epoxy as a floor covering?”][vc_column_text css=”.vc_custom_1614694435469{margin-bottom: 0px !important;}”]Epoxy offers a wide range of possibilities for covering your home floor. This coating will offer style and protection to your concrete floor. Epoxy is also popular for commercial projects because of its high chemical resistance and versatility.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”On what types of surfaces can an epoxy coating be installed?”][vc_column_text css=”.vc_custom_1614694474766{margin-bottom: 0px !important;}”]We apply the epoxy coating mostly on concrete surfaces. It is sometimes possible for us to apply on other types of surfaces such as plywood, ceramic, etc. Contact us<\/a> for more information.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”What are the color choices for epoxy flooring?”][vc_column_text css=”.vc_custom_1614694639518{margin-bottom: 0px !important;}”]Epoxy offers an infinite number of possible colors to cover your floor. Click here<\/a> to see our metallic colors and here<\/a> to see our solid epoxy colors.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”How should I prepare my new concrete?”][vc_column_text css=”.vc_custom_1614694662271{margin-bottom: 0px !important;}”]When pouring concrete, we recommend flattening the new slab with two helicopter passes to prepare the surface. Then, we must wait 30 days to let the humidity out of the new concrete slab before applying the coating.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Does the epoxy coating protect me from water infiltration or damage?”][vc_column_text css=”.vc_custom_1614694679121{margin-bottom: 0px !important;}”]Epoxy is a waterproof, non-porous and seamless coating. With its high waterproof properties, your floor will resist water damage. In addition, before applying the coating, we seal cracks which make water infiltration more difficult. Stay comfortably dry with one of our coatings![\/vc_column_text][\/vc_accordion_tab][\/vc_accordions][vc_column_text css=”.vc_custom_1614694837840{margin-bottom: 0px !important;padding-top: 3% !important;}”]\n

EXECUTION OF THE WORK<\/h3>\n[\/vc_column_text][vc_accordions style=”simple-style” open_toggle=”-1″][vc_accordion_tab title=”What are your lead times?”][vc_column_text css=”.vc_custom_1614694932761{margin-bottom: 0px !important;}”]In the summer season, production times usually vary between 4 to 6 weeks. However, during the rest of the year, delays are about 2 to 4 weeks. Please note that delays may vary depending on the territory. Do not hesitate to contact us<\/a> to check availability![\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”How many days does it take to install epoxy flooring?”][vc_column_text css=”.vc_custom_1614694952777{margin-bottom: 0px !important;}”]Epoxy is installed in 3 to 4 days depending on the size of the project and the type of finish chosen.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”What is the drying time of an epoxy coating?”][vc_column_text css=”.vc_custom_1614694973162{margin-bottom: 0px !important;}”]For the epoxy, drying times of 48 hours for the pedestrian passage and 5 days for the furniture are to be expected.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Can I stay in my house while the work is being done? Is it safe?”][vc_column_text css=”.vc_custom_1614694993910{margin-bottom: 0px !important;}”]You can stay in your home without fear during the work. All of our products are low in VOC (Volatile Organic Compounds) or VOC-free, making them safe for humans and pets.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Is there an odor during installation?”][vc_column_text css=”.vc_custom_1614695013369{margin-bottom: 0px !important;}”]A faint odor may be noticeable during installation, but it will dissipate after a few days. Temperature and ventilation can affect how quickly the odour disappears.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Does the work create a lot of dust?”][vc_column_text css=”.vc_custom_1614695039592{margin-bottom: 0px !important;}”]Our equipment absorbs approximately 85% of the dust when in use.[\/vc_column_text][\/vc_accordion_tab][\/vc_accordions][vc_column_text css=”.vc_custom_1614695061596{margin-bottom: 0px !important;padding-top: 3% !important;}”]\n

PROTECTION & MAINTENANCE<\/h3>\n[\/vc_column_text][vc_accordions style=”simple-style” open_toggle=”-1″][vc_accordion_tab title=”How can I protect my epoxy coating?”][vc_column_text css=”.vc_custom_1614695081320{margin-bottom: 0px !important;}”]To protect the epoxy from scratches and UV rays, we recommend applying a protective coating. We offer two types of coating: aluminum oxide coating with an orange peel satin finish and urethane protective coating with a matte finish.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”How do I clean my epoxy floor?”][vc_column_text css=”.vc_custom_1614695253785{margin-bottom: 0px !important;}”]For the daily maintenance of your epoxy floor, a ”Swiffer” dust collector does an excellent job. You can also use a mop to wash the floor with a mild soap with neutral PH mixed with water. Please click here<\/a> to access our maintenance guide.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”How do I maintain my epoxy floor?”][vc_column_text css=”.vc_custom_1614695287248{margin-bottom: 0px !important;}”]Keep your epoxy’s shiny effect by applying wax or polishing it when its original luster fades. However, please note that we do not offer these services.[\/vc_column_text][\/vc_accordion_tab][\/vc_accordions][vc_column_text css=”.vc_custom_1614695314949{margin-bottom: 0px !important;padding-top: 3% !important;}”]\n

WARRANTY<\/h3>\n[\/vc_column_text][vc_accordions style=”simple-style” open_toggle=”-1″][vc_accordion_tab title=”What are the warranties offered for my epoxy floor?”][vc_column_text css=”.vc_custom_1614695334180{margin-bottom: 0px !important;}”]Epoxy coatings come with a warranty on the application of the product. A 5 year warranty indoors and 1 year in garages is offered for residential projects. All our products are guaranteed 1 year for commercial projects.[\/vc_column_text][\/vc_accordion_tab][\/vc_accordions][\/vc_column][vc_column width=”1\/2″][vc_column_text css=”.vc_custom_1614695404607{margin-bottom: 0px !important;}”]\n

POLYUREA<\/h2>\n

QUOTE AND PRICE<\/h3>\n[\/vc_column_text][vc_accordions style=”simple-style” open_toggle=”-1″][vc_accordion_tab title=”What is the price of a polyurea coating? How do I get a price?”][vc_column_text css=”.vc_custom_1614695618925{margin-bottom: 0px !important;}”]The price varies depending on the surface to be covered and the condition of the concrete. Other factors can increase the price, such as the size of the flakes, the exterior strips under the garage door and the vertical borders at the bottom of the walls. Contact us by phone at 1-855-652-3866<\/a> or by clicking here<\/a> to get an approximate quote that meets your needs! You can also make an online quote through our web tool<\/a> to get an instant price.<\/p>\n

*A no-cost, no-obligation home visit with one of our consultants will provide you with a complete quote. Contact us for an appointment!<\/em>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”What is included in the approximate price?”][vc_column_text css=”.vc_custom_1614695646390{margin-bottom: 0px !important;}”]The use of a diamond blade grinder to properly prepare the surface, coating application and labor are included in the approximate price.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”What is included in the full quote?”][vc_column_text css=”.vc_custom_1614695664093{margin-bottom: 0px !important;}”]The price given by the home consultant includes surface preparation with a diamond blade grinder, repairs, coating application, labor, taxes and warranty. Even before the work begins, you will know exactly how much it will cost to complete your project. Choose a turnkey service with no surprises![\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”What are your callback deadlines for a quote?”][vc_column_text css=”.vc_custom_1614695684445{margin-bottom: 0px !important;}”]Following your quote request, a customer service agent will contact you within 48 hours (business days) to discuss your project.[\/vc_column_text][\/vc_accordion_tab][\/vc_accordions][vc_column_text css=”.vc_custom_1614695702687{margin-bottom: 0px !important;padding-top: 3% !important;}”]\n

CHOICE OF COATING<\/h3>\n[\/vc_column_text][vc_accordions style=”simple-style” open_toggle=”-1″][vc_accordion_tab title=”Why choose polyurea as a floor covering?”][vc_column_text css=”.vc_custom_1614695728499{margin-bottom: 0px !important;}”]The flexibility and durability of polyurea with vinyl flakes make it the ideal flooring for garages and exteriors. In addition, it is UV resistant unlike epoxy which could yellow in the sun if not protected with a protective coating.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”On what types of surfaces can a polyurea coating be installed?”][vc_column_text css=”.vc_custom_1614695766398{margin-bottom: 0px !important;}”]Outdoors, we apply the polyurea coating on concrete surfaces only (except stamped concrete). Indoors, application on other types of surfaces such as plywood, ceramic, etc. is sometimes possible. For more information, please contact us<\/a>.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”What are the color choices for polyurea flooring?”][vc_column_text css=”.vc_custom_1614695814320{margin-bottom: 0px !important;}”]We offer a dozen vinyl flake combinations in shades of beige, grey and black. It is also possible to create a custom color. Please click here<\/a> to access our color chart.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”How should I prepare my new concrete?”][vc_column_text css=”.vc_custom_1614695837358{margin-bottom: 0px !important;}”]To prepare the surface adequately, two helicopter passes are recommended during the pouring of concrete to flatten the new slab. Then, a 30-day delay is required before applying the coating in order to allow the moisture to evacuate from the new concrete slab.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Does the polyurea coating protect me from water infiltration or damage?”][vc_column_text css=”.vc_custom_1614695862686{margin-bottom: 0px !important;}”]Its high waterproof properties make polyurea a coating of choice to protect your floor from water damage. We seal cracks before applying the coating, making water infiltration more difficult. Being a waterproof, non-porous and seamless coating, polyurea will keep you dry![\/vc_column_text][\/vc_accordion_tab][\/vc_accordions][vc_column_text css=”.vc_custom_1614695881927{margin-bottom: 0px !important;padding-top: 3% !important;}”]\n

EXECUTION OF THE WORK<\/h3>\n[\/vc_column_text][vc_accordions style=”simple-style” open_toggle=”-1″][vc_accordion_tab title=”What are your lead times?”][vc_column_text css=”.vc_custom_1614695919598{margin-bottom: 0px !important;}”]Production times may vary depending on the territory. Usually, delays of about 4 to 6 weeks are to be expected during the summer season. The rest of the year, delays are less, varying from 2 to 4 weeks. Contact us<\/a> to check our availability![\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”How many days does it take to install polyurea flooring?”][vc_column_text css=”.vc_custom_1614695938735{margin-bottom: 0px !important;}”]The polyurea coating can be installed in 1 to 2 days depending on the area to be covered.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”How long does a polyurea coating take to dry?”][vc_column_text css=”.vc_custom_1614695957878{margin-bottom: 0px !important;}”]For polyurea, allow a drying time of 24 hours for the pedestrian passage, 3 days for the furniture and 5 days for the vehicle.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Can I stay in my house while the work is being done? Is it safe?”][vc_column_text css=”.vc_custom_1614695977255{margin-bottom: 0px !important;}”]All our products are safe for humans and pets since they are low or without VOC (Volatile Organic Compounds). It is therefore worry-free that you can stay in your home during the work.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Is there an odor during installation?”][vc_column_text css=”.vc_custom_1614695996024{margin-bottom: 0px !important;}”]During installation, a faint odor may be noticeable. However, after a few days, it will evaporate. The speed at which the odor disappears could be influenced by ventilation and temperature.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Does the work create a lot of dust?”][vc_column_text css=”.vc_custom_1614696018427{margin-bottom: 0px !important;}”]Approximately 85% of the dust is vacuumed directly by our equipment during use.[\/vc_column_text][\/vc_accordion_tab][\/vc_accordions][vc_column_text css=”.vc_custom_1614696036420{margin-bottom: 0px !important;padding-top: 3% !important;}”]\n

PROTECTION & MAINTENANCE<\/h3>\n[\/vc_column_text][vc_accordions style=”simple-style” open_toggle=”-1″][vc_accordion_tab title=”Can I put salt on my polyurea flooring in the winter?”][vc_column_text css=”.vc_custom_1614696057444{margin-bottom: 0px !important;}”]Polyurea with vinyl flakes is adapted to Quebec winter conditions. It is non-slip and resistant to calcium and salt. We recommend not to put carpet over the coating in winter and to use a plastic shovel for snow removal.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”How do I clean my polyurea floor?”][vc_column_text css=”.vc_custom_1614696116721{margin-bottom: 0px !important;}”]Polyurea is an easy-care coating. A floor brush with plastic bristles combined with a PH neutral soap mixed with water is enough to effectively clean your polyurea floor. Click here<\/a> for the complete maintenance guide.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”How do I maintain my polyurea floor?”][vc_column_text css=”.vc_custom_1614696162275{margin-bottom: 0px !important;}”]A minimum of two cleanings per year is recommended for your polyurea floor. One in early spring to remove calcium accumulated during the winter and one in late fall to remove dead leaf residues.[\/vc_column_text][\/vc_accordion_tab][\/vc_accordions][vc_column_text css=”.vc_custom_1614696174531{margin-bottom: 0px !important;padding-top: 3% !important;}”]\n

Warranty<\/h3>\n[\/vc_column_text][vc_accordions style=”simple-style” open_toggle=”-1″][vc_accordion_tab title=”What are the warranties offered for my polyurea floor?”][vc_column_text css=”.vc_custom_1614696195109{margin-bottom: 0px !important;}”]A warranty on the application of the product is offered with all our coatings. For residential projects, polyurea is guaranteed for 20 years in garages and 5 years on the exterior or interior of the house. For commercial projects, all our products are guaranteed for 1 year.[\/vc_column_text][\/vc_accordion_tab][\/vc_accordions][\/vc_column][\/vc_row][vc_row fullwidth=”true” css=”.vc_custom_1548342081977{padding-top: 12% !important;padding-bottom: 8% !important;background-image: url(https:\/\/www.betonsurface.ca\/wp-content\/uploads\/2018\/11\/bprotek_franchisee-banner8-1.jpg?id=798) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column][vc_row_inner][vc_column_inner width=”4\/12″][\/vc_column_inner][vc_column_inner width=”1\/12″ offset=”vc_hidden-xs”][vc_column_text css=”.vc_custom_1548341883810{margin-bottom: 0px !important;}”]\"\"[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”6\/12″][vc_column_text css=”.vc_custom_1614696243180{margin-bottom: 0px !important;padding-right: 5% !important;}”]CAN’T FIND THE ANSWER TO YOUR QUESTIONS? <\/span><\/p>\n

CONTACT US BY PHONE AT 1-855-652-3866<\/a> OR BY EMAIL AT INFO@BETONSURFACE.CA<\/a><\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]\n<\/section>","protected":false},"excerpt":{"rendered":"

[vc_row fullwidth=”true” fullwidth_content=”false” visibility=”hidden-sm” css=”.vc_custom_1553283491235{padding-top: 20% !important;background-image: url(https:\/\/www.betonsurface.ca\/wp-content\/uploads\/2018\/11\/b-protek_banners_-9.jpg?id=641) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column][vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row fullwidth=”true” fullwidth_content=”false” visibility=”visible-sm” css=”.vc_custom_1553283510761{padding-top: 40% !important;background-image: url(https:\/\/www.betonsurface.ca\/wp-content\/uploads\/2018\/11\/b-protek_banners_-9.jpg?id=641) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column][vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row fullwidth=”true” fullwidth_content=”false” css=”.vc_custom_1553283688329{margin-top: -15% !important;padding-top: 5% !important;padding-left: 12% !important;}” id=”mobile-left-city”][vc_column][vc_row_inner][vc_column_inner][vc_column_text css=”.vc_custom_1729003973051{margin-bottom: 0px !important;}”] Frequently Asked Questions [\/vc_column_text][mk_padding_divider size=”22″ visibility=”visible-sm”][mk_button dimension=”flat” corner_style=”rounded” size=”medium” url=”\/en\/contact\/” bg_color=”#2c2c2b” btn_hover_bg=”#000000″ btn_hover_txt_color=”#ffffff”]CONTACT […]<\/p>\n","protected":false},"author":1,"featured_media":24851,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_mbp_gutenberg_autopost":false,"footnotes":""},"yoast_head":"\nFAQ | B\u00e9ton Surface<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.betonsurface.ca\/en\/f-a-q\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ | B\u00e9ton Surface\" \/>\n<meta property=\"og:description\" content=\"[vc_row fullwidth=”true” fullwidth_content=”false” visibility=”hidden-sm” css=”.vc_custom_1553283491235{padding-top: 20% !important;background-image: url(https:\/\/www.betonsurface.ca\/wp-content\/uploads\/2018\/11\/b-protek_banners_-9.jpg?id=641) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column][vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row fullwidth=”true” fullwidth_content=”false” visibility=”visible-sm” css=”.vc_custom_1553283510761{padding-top: 40% !important;background-image: url(https:\/\/www.betonsurface.ca\/wp-content\/uploads\/2018\/11\/b-protek_banners_-9.jpg?id=641) 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